Defensor del Pueblo - Citizen - How to complain

Sign your complaint and present it to the office of " Defensor del Pueblo" by person, by mail, fax or via Internet, filling the form available in the section “Present your complaint”.

In addition to the description of the facts of the complaint, do not forget to specify in the written version your name, surname(s), address and the Administration(s) involved.

To sum up, you can file your complaints using any of the following methods:

In person:

Directly at our offices, in the visiting rooms at Zurbano n 42, in Madrid. Our opening hours are Monday to Friday from 9:00 to 14:00 (mornings) and from Monday to Thursday from 16:00 to 18:00 (except for afternoons during the month of August).

Send your signed document to the following address:.

Calle Zurbano, 42 - 28010 Madrid.

We will send a confirmation of receipt stating the number we have assigned to your complaint in the event that you wish to receive information regarding your request.

Fax:

Send your signed documentation to (+34) 913 081 158.

Internet:

Fill in the form available in the " Complaints via Internet" section.

It is advisable to send a copy of the most important documents related to the problem with the written complaint. At all events, there is no need to enlist the services of a lawyer to go to the Defensor del Pueblo, and the whole procedure is totally free for all citizens.