When can we not help you?

The Defensor del Pueblo cannot take action if a public administration has not been involved.

In case of conflicts between individuals or with private companies that are not government agencies.

If the facts alleged in the complaint were first known more than one year ago.

In the case of anonymous complaints, if the particular grounds of complaint are not specified, if bad faith is noted or the compliant might prejudice the legitimate rights of others.

If the case of disagreement with the contents of a court decision or if the case is pending before the courts.