HOW WE WORK

flujo-de-queja-ingles

WHO CAN COMPLAINT:

Any citizen, Spanish or foreigner, regardless of age or legal situation in Spain may apply to the Ombudsman. And you can do so free of charge, because addressed the Ombudsman is free.

Reside outside Spain, legally incapacitated or be confined in a prison or detention center nor are obstacles to go to the Ombudsman.

You can also file a complaint association or other legal entity.

RECEIVE YOUR COMPLAINT

With every complaint we receive a file is opened.

THE HANDLE

In a short time we answer if we can help or if, on the contrary, the problem you have described to us is not within our competence

WE ACT TO THE GOVERNMENT

If a complaint follows an alleged irregularity, we intervene with the competent authority for details on the case and propose solutions.

If you put a complaint on the Ombudsman to From January 1, 2014 can check its processing via online at see your complaint" section . Your query allows you to follow the steps and dates of the proceedings Defender , make management or body which is expected Answer and the sense of it.

The person or persons who are directed to the Ombudsman find in this web access mode, using your own password, your documents from anywhere and at any time of the day.

HOW YOU CAN HELP:

Complaints can be presented individually or collectively , where citizens consider that l a performance of an administration ( central, regional or local) or company or public service, has violated their right s.

Citizens may also request the Ombudsman to bring an action of unconstitutionality or amparo to the Constitutional Court .

When can not investigate a complaint about not having skills for it, and Nvía a letter explaining why the citizen. Whenever possible, tells about the pathways they can go.

Do not let anyone without an answer without targeting .

The Ombudsman monitors any violation of rights and can act on its own , opening actions or queries without waiting someone complains.

Although the Ombudsman can not cancel or modify the actions or decisions of the government, in the case of the conclusion that fundamental rights have been violated, mission is to convince the administration, to adopt measures to correct the situation .

The administrations  accept more than 75% of the resolutions of the Ombudsman .

Filing a complaint does not suspend in any case the time limits provided by law for use in both administrative and the courts or enforcement of the decision or act concerned .

WHEN YOU CAN NOT HELP:

  • The Ombudsman can not act If there has been no intervention by the government .
  • If it is owner conflict or private companies are not agents of the Government .
  • If you have after more than a year from the time they became aware of the facts complained of .
  • If it is anonymous complaints, if the specific reasons for the complaint are not specified, if bad faith is appreciated or those whose processing might cause damage to legitimate rights of others.
  • If it arises disagreement with the contents of a judgment or if the case is pending before the courts .