Accessibility Statement


The Ombudsman has undertaken to render its website accessible pursuant to Royal Decree 1112/2018, of 7 September, on website accessibility and applications for mobile devices in the public sector, implementing Directive (EU) 2016/2102 of the European Parliament and of the Council, of 26 October 2016.

This accessibility statement is applicable to the website excluding any published contents from other domains.

Compliance status

This website is partly compliant with Royal Decree 1112/2018, as it is non-compliant in relation to the following:

Non-accessible content

The content indicated below is not accessible for the following reasons:

  1. Non-conformity with Royal Decree 1112/2018
    • Some images are not labelled or do not have a generic textual alternative (requirement number of standard UNE-EN 301549:2022 non-textual content).
    • Some components may lack information or existing relationships (requirement number of standard UNE-EN 301549-2022 information and relationships).
    • Some pages may contain components where content may not be readjusted (requirement number of standard UNE-EN 301549-2022 reflow).
    • There may be some components that cannot be scrolled or cannot interact with the keyboard (requirement number of standard UNE-EN 301549-2022 keyboard).
    • Some pages may have redundant attributes and IDs (requirement number of standard UNE-EN 301549:2022 processing).
    • In some pages, user interface components, as part of a template, links and components generated by the script do not follow the structure recommended under accessibility guidelines (requirement number of standard UNE-EN 301549:2022 Name, function, value).
    • In some pages, status messages may not be determined through programming based on functions or features (requirement number of standard UNE-EN 301549:2022 status messages).
    • Maps with geolocated information. We are working on ensuring that all published data are accessible.
  2. Disproportionate burden


  3. Content not falling within the scope of applicable law
    • Office computer PDF files may exist, and in other formats, published before 20 September 2018, which do not entirely meet all accessibility requirements. However, we have tried to ensure that most of these comply.
    • Third party contents may exist not developed by the Ombudsman and beyond our control, such as office computer files.

Preparation of this accessibility statement

This statement was drawn up on 18 November 2020.  

Statement last updated on 19 September 2022. The method used to update the statement has involved an assessment conducted by Taller de Ideas para la Red S.L.

Feedback and contact information

You may send communications on accessibility requirements [Article 10.2.a) of RD 1112/2018], such as:

  • Reporting any potential breach by this website.
  • Inform us about other difficulties in content access.
  • Issue any other consultation or suggestion for improvement on the website’s accessibility, using this contact form or by reaching us at 914327946 between 9:00 a.m. and 2:00 p.m., Monday to Friday.

You may submit:

  • A complaint regarding compliance with RD 1112/2018 requirements
  • A request for accessible information related to:
    • Contents excluded from the scope of application of RD 1112/2018, as established in Article 3.4.
    • Contents exempt from having to meet accessibility requirements due to imposing a disproportionate burden.

All applications for accessible information must clearly specify the facts, reasons and request, to help us ascertain that your application is reasonable and legitimate.

Your application may be submitted through this contact form, as well as through any other options foreseen in Act 39/ 2015, of 1 October, on the Common Administrative Procedure applicable to Public Administrations.

Enforcement procedure

If, after an application for accessible information or complaint is filed, this is dismissed, or you disagree with the decision adopted, or the response received does not meet the requirements foreseen in Article 12.5, the interested party may file a claim. A claim may also be filed if a term of twenty business days has elapsed without obtaining a response.

Your claim may be delivered through, and through any other options foreseen in Act 39/ 2015, of 1 October, on the Common Administrative Procedure applicable to Public Administrations.

All notifications, complaints and applications for accessible information will be received and processed by the Ombudsman’s Digital Accessibility and Transformation Unit.

Optional content

The institutional portal allows users to choose the font size (regular/large/extra large) they want. Furthermore, the possibility is offered of activating the “+ACCESSIBLE” tab in the top left-hand side, which enables the following types of accessible interaction:

  • Keyboard navigation
  • Voice orders
  • Sound navigation
  • Simple button navigation
  • Push button navigation
  • Navigation for the visually impaired
  • Optimised for external assistance
  • Simple navigation in large print

Our website has been designed in a responsive or adaptive manner, to ensure its optimum viewing from desk computers to tablets and mobile phones.