The Ombudsman has undertaken to make its website accessible in accordance with Royal Decree 1112/2018, of 7th September, on the accessibility of public sector websites and mobile applications, or developments funded by Europe.
This accessibility statement applies to the website https://www.defensordelpueblo.es ,excluding embedded content from other domains.
This website is partially compliant with Royal Decree 1112/2018 due to the non-compliance of the aspects indicated below.
The content below is not accessible for the following reasons:
Not applicable.
There may be office files in PDF or other formats published before 20th September 2018 that do not fully comply with all accessibility requirements.
There may be third-party content that is not developed in this Department, nor under its control, such as office files from different organisations that must be published on this site.
This statement was prepared on 05/08/2025.
The method used to prepare the statement was an external self-assessment carried out by the company Tu Web Accesible. Last update of the declaration: 05/08/2025.
You may communicate accessibility requirements [Article 10.2.a) of Royal Decree 1112/2018], such as:
You can submit:
In the request for accessible information, the facts, reasons and request must be clearly specified so that it can be verified that the request is reasonable and legitimate.
This request can be submitted using the following contact form, as well as the other options provided for in Law 39/2015, of 1st October, on the Common Administrative Procedure of Public Administrations.
If, after submitting a request for accessible information or a complaint, it has been rejected, the decision is not agreed with, or the response does not meet the requirements provided for in Article 12.5, the interested party may file a claim. A claim may also be filed if the period of twenty working days has elapsed without a response being received.
The claim can be submitted by email to registro@defensordelpueblo.es, as well as through the other options set forth in Law 39/2015, of 1st October, on the Common Administrative Procedure of Public Administrations.
Communications, complaints and requests for accessible information will be received and handled by the Ombudsman’s Digital Accessibility and Transformation Unit.
The institutional portal allows users to choose the text size (normal/large/+large) that suits them best. There is also the option to activate the ‘Accessibility options’ button, located in the top left-hand corner, which offers other accessible interaction options: flicker blocking, magnifying glass, legible font, image descriptions, link highlighting, colour and contrast adjustment, font size adjustment, etc.
The website is designed using responsive or adaptive design techniques, ensuring optimal viewing on everything from desktop computers to tablets and mobile phones.
