Describe the problem clearly and simply, indicating the name of the administration (government office or agency) with which you disagree. Include your full name and mailing address, your phone number and email address. It is also helpful if you attach copies of any additional documentation you have concerning your complaint.
The Defensor’s services are free of charge, and you do not need an attorney or counsel to file your complaint. If you have any problems when filing a complaint online, click here.
You can file your complaint:
For information call: +34 91 432 79 00
24-hour service available at (+34 91 432 7900) and a free-phone information number (900 101 025).
Transport: Metro stop: Rubén Darío – Line 5 / Buses 40 and 147. Office Hours, open to the public: Mon. – Thurs. 9:00 a.m. – 2:00 p.m. and 4:00 p.m. – 6:00 p.m. Fridays: 9:00 a.m. – 2:00 p.m. only.
